Welcome to BOTANICA FLOWER!
Q. How do I order online?
Q. What payment methods are available?
A. When ordering online, you can pay by bank transfer, real-time account transfer, credit card, mobile phone payment, etc., and if you are an overseas customer, you can also purchase through PayPal. (English CS +84 968027771)
Q. Can I order from outside of Ho Chi Minh City?
A. It is possible outside of Ho Chi Minh, but there is a difference in order before the order.
Q. How long does shipping take?
A.Standard delivery time is within 2 hours after payment confirmation (Ho Chi Minh City area).
Q. Can I receive the product I ordered right away?
A. Once an order is placed, the florist begins production immediately, so it takes about 30 to 60 minutes.
Q. I want to cancel or modify my order. What do I do?
A. Order cancellation must be requested one day before delivery. (All flowers are prepared in advance the day before delivery.) If you enter incorrect order information such as address, you can contact a customer service representative to make corrections without a separate cancellation.
Q. Information on non-exchangeable and non-refundable items
Due to the nature of bio-products, cancellation/exchange/refund due to customer change of mind is not possible.
If a defect is found after receiving the product (request to contact customer service center immediately upon receipt), exchange or refund is possible.
You can contact customer service at 0967785553 to apply.
